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FAQs

Ticket Information

When do tickets go on sale?

Tickets for Joondalup Festival events will go on sale on Monday 7, February and will be available for purchase until 30 minutes before the event or until tickets are sold out. Tickets for A Gala Evening with WA Ballet, A Midsummer Night’s Dream, Grease Experience, Funky Town and Sunday Serenades Special are likely to sell out, so be sure to grab yours today.

How can I purchase tickets?

Online

Patrons can purchase tickets via links to the Ticketbooth on each event page

In-person

Patrons who require assistance can visit the City of Joondalup Customer Service Centre (90 Boas Avenue, Joondalup WA 6027) during business hours (8.30 am – 4.30 pm Monday to Friday) to purchase tickets.

Third-party resellers

No on-selling of tickets is permitted. Only purchased tickets through Ticketbooth’s website or in person at the City of Joondalup Administration Building will be accepted. The City of Joondalup does not guarantee the authenticity of tickets purchased from any third-party reseller (such as other ticketing agencies or individuals).

Can I buy tickets at the door?

No, tickets will not be available to purchase at the door. All tickets must be purchased online or in person at the City of Joondalup Administration Building prior to the concert. Online ticket sales will be active up until 30 minutes before the event, unless sold out prior. Joondalup Festival events are likely to sell out, it is recommended to purchase tickets in advance.

Do all events require a ticket?

The following events will require tickets to be purchased:
Several events will be free ticketed and will require registration to secure a spot:
The following events are free and do not require registration:

Are there limits on how many tickets I can purchase?

Joondalup Festival events (excluding Grease Experience at Galaxy Drive-In, which is ticketed per car) have a limit of six tickets per person per transaction. This is in place to limit ticket scalpers. All bookings will be reviewed for duplicate accounts, bots, or other means being used to circumvent the six-ticket limit. Fraudulent ticket orders may be cancelled without notice.

Will I be charged a booking fee or surcharge for using a credit card?

There are no booking fees, additional transaction fees or credit card surcharges when booking your ticket(s) via the Ticketbooth website or in person.

How will I receive my ticket(s)?

E-tickets will be emailed to patrons in PDF format once the sale has been processed via Ticketbooth. Please note tickets cannot be posted to patrons.

Can I bring my child, and do they need a ticket?

Several events at Joondalup Festival are family friendly, and we encourage children to attend with their families. Children under the age of 5 will not be required to purchase tickets but must be accompanied by a parent or adult guardian.

Can I book a companion card complimentary ticket?

The City honours the companion card fair ticketing scheme. Ticket purchases made by a valid companion card holder are eligible to receive a second, complimentary ticket to an event for a carer or companion (subject to availability). To book a complimentary companion ticket, please email cultural.events@joondalup.wa.gov.au for more information.

How do I make an access/wheelchair booking?

To make a special access/wheelchair booking please email  cultural.events@joondalup.wa.gov.au and include your full name, contact details and which event you would like to attend. Our team will respond to your request within 48 hours.

I can’t attend the event; can I transfer my ticket?

Patrons who have purchased a ticket and can no longer attend the event, can pass on the ticket or sell it to a friend in accordance with reselling laws. Patrons will be liable for all refunds in the event of a cancellation. If there’s a change to the event patrons will be responsible for passing this information onto the ticket holder.

Do I need to print my ticket(s), or can they be scanned on my smart phone?

Patrons can present their ticket(s) in hard copy or on an electronic device to gain entry to the event. If the patron chooses to present tickets on an electronic device, they must consider the following:

  • Turn the brightness up to high to ensure the scanners can pick up the barcode
  • Have the e-ticket open with the barcode clearly displayed for scanning by gate staff
  • Avoid using a device with a badly cracked screen

I need to change/cancel my order. What should I do?

Without limiting statutory rights under Australian Consumer Law, there is no right of refund on tickets, unless the event is cancelled, rescheduled or impacted by COVID-19.

What happens if I lose my ticket(s)?

Customers are encouraged to check their email for the ticket confirmation (including junk and spam mailboxes), then view or print their ticket(s) from Ticketbooth. If the tickets cannot be located, customers can contact the City of Joondalup with booking name, confirmation ID and supporting booking information. Tickets will be reissued by the City of Joondalup support team. Contact with the City must be made at least 48 hours prior the event to allow for processing time.

Do I need to provide ID to enter the event?

Patrons must present valid identification if requested by staff, along with their ticket (s). Accepted forms of identification include:

  • Valid driver’s licence
  • Valid concession card
  • Accepted concession cards include seniors cards, pensioner concession cards, student cards, carer cards, health care cards and Department of Veteran’s Affairs cards.

*Please see above for more information on demonstrating proof of vaccination for mandated events. 

What happens if a show is cancelled or postponed?

In the event the City reschedules a show, ticket holders will be contacted with the rescheduled date. If you are unable to attend the rescheduled date you are entitled to a full refund.

Events and Seating Information

Each event page will have up to date information on the event including seating, accessibility, open and closing times, and venue location. If you have any other questions relating to an event, please email cultural.events@joondalup.wa.gov.au.

Are all events suitable for children?

Not all events will be suitable for children. Please check each event page to see which events are child-friendly, and which events are suitable for audiences 18 and over. Events which include the responsible service of alcohol can only be attended by patrons aged 18 years and over.

Will food and drink be available to purchase?

Limited food and non-alcoholic beverage options will be available for purchase onsite. Details of food vendors will be made available closer to the event date. Patrons are welcome to bring their own food and beverages to performances, A Gala Evening with the West Australian Ballet and A Midsummer Night’s Dream. Patrons are permitted to bring their own alcohol to enjoy with a picnic, however, all alcohol must be consumed responsibly. The City of Joondalup reserves the right to remove any patron who appears to be adversely affected by alcohol and is behaving in an offensive manner.

What can I bring to outside seated performances?

The following items are permitted at outside seated performances:

  • Food & beverages (limited food and drink will be available for purchase)
  • Picnic chairs
  • Picnic rugs
  • Low back chairs
  • High back chairs – permitted in certain areas only

Is there anything I am not allowed to bring?

The following items are not permitted into any events and will be confiscated by event staff/security on site:

  • Banana lounges
  • Dangerous items (e.g., weapons, fireworks, laser pointers)
  • Professional audio and video recording devices
  • Tables
  • Tents and sun shelters
  • Umbrellas

Am I allowed to bring a dog to the event?

Unfortunately, no dogs (or other pets) are permitted at the City of Joondalup’s cultural events. Patrons are welcome to attend with an assistance animal and an Assistant Animal Relief Area will be available at the event.

Can I smoke at the events?

No, all City cultural events are smoke-free.

Are any of our venues licenced?

Some venues will be licensed and will require photo ID upon entry. In some instances, under 18’s are welcome to attend licensed areas but must be accompanied and supervised by a responsible adult. The decision to allow entry is at the discretion of the licensee.

Can I provide event feedback?

We welcome your feedback! Ticketholders will be sent an online survey to complete post event. Alternatively, feedback can be provided on site to one of our surveying staff, or by emailing cultural.events@joondalup.wa.gov.au.

Miscellaneous

How do I get on the mailing list?

To stay up to date with the latest festival announcements, sign up to the Arts and Events newsletter by submitting your details here.

I’m an artist. Can I perform in the Joondalup Festival?

Unfortunately, our 2022 program is already confirmed, and we are no longer accepting artists’ requests to perform at this year’s festival. To request more information on how you can join us at the Joondalup Festival 2023, please contact cultural.events@joondalup.wa.gov.au.

I’m a venue manager. Can my venue be part of the Joondalup Festival?

Unfortunately, our 2022 program is already confirmed, and we are no longer accepting requests from venues to participate at this year’s festival. To request more information on how you can participate at the Joondalup Festival 2023, please contact cultural.events@joondalup.wa.gov.au.

I am a food vendor. Can I attend the Joondalup Festival?

Unfortunately, our food vendors are already confirmed, and we are no longer accepting requests from food/beverage vendors to participate at this year’s festival. To request more information on how you can participate at future City Cultural Events, please contact cultural.events@joondalup.wa.gov.au.

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