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Terms & Conditions

General Terms and Conditions for Joondalup Festival 2024

Joondalup Festival 2024 (“Event”) is presented by the City of Joondalup (ABN 64 245 472 416) of 90 Boas Avenue, Joondalup WA 6027 (“City”).

An “Event” refers to ticketed events at the 2024 Joondalup Festival including Pram People, Bruce, Garden Party, Rapunzel, Space Music, The Lifetime of the Deaf and Deafblind and Cabaret. An “Event” also includes the workshop program including The Youth Booth, Sip it and Sea, Pastels, Prosecco and Piano, Unstill Life and Barre with Me.

These Terms and Conditions apply to the purchase of all tickets whether purchased online from Ticketbooth or purchased from a City Customer Service Centre and cover both purchase and entry to the Venue. The City may vary these Terms and Conditions at any time and you agree to be bound by any changes.

Terms and Conditions of tickets purchased from Ticketbooth are available on their website.

By purchasing tickets, Ticketholders accept and agree to the following conditions:

Ticketbooth ticket purchases

  • When purchasing your tickets, you are required to supply a working email address so an order confirmation and e-ticket for entry into the Event can be emailed to you, following the completion of your payment transaction(s). If this email is not received, you should check your junk/spam folder or contact Ticketbooth.
  • Lost tickets can be re-issued by contacting Ticketbooth via support@ticketbooth.com.
  • If the tickets purchased are gifted, the recipient is bound by Ticketbooth’s and the City’s Terms and Conditions.
  •  Any questions relating to tickets purchased via Ticketbooth must be directed to Ticketbooth.

City of Joondalup ticket purchases

  • There is a limit of ten tickets per person per transaction.
  • Children over the age of 24 months will be required to purchase a child ticket where applicable.
  • Children under 24 months of age may attend most Festival events free of charge on the condition they do not occupy a seat and they sit on the lap of a parent or guardian. This excludes events recommended for a 15+ audience.
  • Some 2024 Joondalup Festival events are subject to recommended age restrictions. Please ensure you check the respective event page on the Joondalup Festival website for confirmation of age restrictions prior to purchasing tickets.
  • Customers who require assistance to purchase tickets can visit the City of Joondalup Customer Service Centre during business hours. The City’s Customer Service Centre is located at the Joondalup Administration Building, 90 Boas Avenue, Joondalup – Opening hours: 8.30am – 4.30pm Monday to Friday.
  • The City can only assist with tickets purchased from the City.
  • The City recognises and accepts the Companion Card fair ticketing scheme. Customers with a valid Companion Card are eligible to receive a second, complimentary ticket to the Event for a carer or companion (subject to availability). Customers that require a Companion Card ticket must contact the City of Joondalup or Ticketbooth support via support@ticketbooth.com for a reservation code to complete their purchase online.
  • If requested, the Companion Card ticketholder must present the Companion Card upon entry into the Event.
  • Tickets may not, without City of Joondalup’s written consent, be on-sold at a premium, offered as a prize or inducement, packaged or otherwise used for advertising, promotional or other commercial purposes. City of Joondalup reserves the right to refuse admission to the bearer of any ticket sold or otherwise provided or distributed in breach of this condition.

 General ticketing terms

  • Tickets are available to Joondalup Festival events (“Event’) from Wednesday 10 January from 9.00am until 15 minutes prior to event commencing, unless sold out prior.
  • Tickets should only be purchased through Ticketbooth or the City of Joondalup Customer Service Centre (90 Boas Avenue, Joondalup). The City will not be held liable in the Event an unofficial ticket is purchased through an unauthorised ticketing outlet. The City has the right to refuse entry into the Event and to cancel any tickets that have been re-sold or unofficially distributed at their discretion without refund.
  • If you have purchased a ticket and can no longer attend the Event, you can pass on your ticket or sell it to a friend in accordance with reselling laws. You will be liable for all refunds in the Event of a cancellation. If there is a change to the Event you will be responsible for passing this information onto the ticket holder.

Refunds and Exchanges

  • The City reserves the right to vary, substitute or withdraw advertised artists, venue, and seating arrangements as necessary. The City will use reasonable endeavours to communicate any such variations, substitutions or withdrawals to ticket holders via email and advertised through social media. Any such change will not entitle a ticket holder to a refund.
  • A change in personal circumstances or a change of mind does not entitle the ticket holder to a refund.
  • Dislike or dissatisfaction of the Event does not entitle a ticketholder to a refund.
  • An offer of a refund in extenuating circumstances must be approved by a City of Joondalup staff member, prior to the refund being issued by Ticketbooth.

COVID-19 or communicable diseases

  • All persons attending the Event must comply with any Public Health declarations which have been published by the WA Government at the time of the Event.
  • Ticketholders who do not comply with the relevant Public Health directions will not be able to attend the Event and will not be entitled to claim a refund.
  • If a ticketholder tests positive to Covid-19 prior to the Event, that person will be entitled to apply for a refund, upon provision of satisfactory documentation verifying the positive test, by emailing events@joondalup.wa.gov.au with the booking reference.

Cancellation Policy

  • The Event shall proceed regardless of weather conditions unless the City determines otherwise in its sole discretion.
  • Should the Event be cancelled, rescheduling is not guaranteed. In the Event of a rescheduled performance, tickets will remain valid. If the Event is cancelled all ticketholders are eligible for a refund and details of the refund process will be communicated via Ticketbooth and the City’s website and social media platforms.
  • In the event of a cancellation, the City will undertake reasonable measures to contact ticketholders as soon as possible.
  • The City collects ticketholder personal information in case of an Event cancellation or change. If you fail to supply adequate and correct contact information, the City is not responsible for failure to notify you of any cancellation or change.
  • In the event of a cancellation if a ticketholder has not supplied contact details when making the purchase, they must contact the City via events@joondalup.wa.gov.au and provide proof of purchase.

Venue Conditions

  • Only valid ticketholders will be granted admission into the corresponding Event for which they have purchased tickets. Ticketholders may present a Ticketbooth e-ticket in hardcopy or via an electronic device for scanning to gain entry to the Venue.
  • In attending the 2024 Joondalup Festival (Event), you grant City of Joondalup permission to film or photograph you, and to reproduce that film or photograph in any audio, video or photographic display or other transmission, exhibition, publication or reproduction in any medium or context without further authorisation by, or compensation to you.
  • No unauthorised professional audio, video or photographic recordings of the artists’ performance are permitted.
  • Ticketholders must remain inside the marked areas of the Venue at all times and follow instructions from Event staff and/or security staff.
  • The City reserves the right to check bags for prohibited items for safety and security purposes.
  • The City does not guarantee that all ticketholders will have a full and unimpeded view of the Event.
  • The right to refuse entry or to evict a consumer is reserved by venue management as provided in the Live Performance Australia Ticketing Code of Practice, and the City of Joondalup’s reasonable risk and liability requirements . Ticketholders refused entry or evicted from the Venue will not be entitled to receive a refund.
  • Ticketholders for the Event Cabaret must agree to the conditions of entry as provided on the Telethon Community Cinemas website.
  • For further information on the Telethon Community Cinema (ECU Joondalup Pines), including accessibility and conditions of entry ticketholders can view the FAQ’s provided on the Telethon Community Cinemas website.

 Acceptance of Terms & Conditions

  • By purchasing a ticket, you acknowledge, agree and accept Ticketbooth’s and the City’s Terms and Conditions in your personal capacity, the capacity of any person in which tickets are intended for and on behalf of any accompanying minor.

  This information is available in alternative formats and languages upon request.

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The City of Joondalup acknowledges the Traditional Custodians of this land, the Whadjuk people of the Noongar nation. We recognise the culture of the Noongar people and the unique contribution they make to the Joondalup region and Australia. We pay our respects to Elders past, present, and emerging, as well as all Aboriginal and Torres Strait Islander peoples.
© 2024 City of Joondalup
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